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CLIENT MESSAGING

The right message.
Ready when you need it.

Messaging helps you send one-off SMS and email, prepare bulk campaigns, review recipients and keep communication history close to your client records.

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Available in tenant workspaces with Messaging access enabled.
01One-off SMS and email02Bulk campaign builders03History and automations
A MORE CONNECTED WAY TO REACH CLIENTS

Choose the audience.
Review before sending.

Messaging workflows bring together channel choice, recipient review, previews and clear send history.

  1. 01

    Choose the channel

    Start with SMS or email, then choose whether you are sending a one-off message or building a campaign.

  2. 02

    Select the audience

    Send directly to one client, or build a bulk audience from client filters, services, products and appointment context.

  3. 03

    Write and preview

    Compose the message, use supported merge tags and review the SMS or email preview before sending.

  4. 04

    Send, schedule or save

    Queue a campaign, schedule it for later, save a draft where supported and review campaign history afterwards.

USEFUL DETAIL, WITHIN REACH

Contact clients.
Keep the rules clear.

Messaging needs guardrails. Ordime keeps audience selection, consent settings, credits and send history visible before and after messages are queued.

  • Respect client message settingsMessaging workflows account for client contact details and opt-out settings before a message is sent.
  • Review recipients before sendingBulk workflows generate an audience preview so you can check who will receive the campaign.
  • Keep transactional sends controlledBulk transactional SMS and email require platform approval before they can be used for operational messages.
Messaging areasWorkspace paths
One-off SMSSend a direct SMS to one client
One-off emailSend a direct email with subject, preview text and body
Bulk SMSBuild, preview, schedule and queue SMS campaigns
Bulk emailBuild visual email campaigns for generated audiences
RecurringManage recurring messaging automations

Workspace admins can control who has access to Messaging and its bulk or recurring tools.

THE DETAILS THAT MAKE A DIFFERENCE

One client.
Or a focused audience.

Messaging tools connect individual sends, bulk campaign preparation and message history.

One-off messages

Send direct SMS or email messages to individual clients from your workspace.

Bulk audiences

Build campaign audiences from real client records, with filters for visits, future appointments, services and products.

Scheduling and drafts

Prepare campaigns, schedule them for later and keep draft work available before it is queued.

Message history

Review one-off message activity and bulk campaign history so your team can understand what was sent.

PART OF THE BIGGER PICTURE

Useful on its own.
Better, connected.

Bring communication together with the tools your team uses every day.

ONLINE BOOKINGS

Follow up with clients

Keep booking context close to client communication.

SERVICES

Segment by service history

Use service context to shape relevant campaign audiences.

REPORTING

Understand what happened

Review business activity alongside messaging and campaign history.

A FEW HELPFUL DETAILS

Messaging
questions, answered.

Something else on your mind?

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Is Messaging available?

Yes. Messaging is available for tenant workspaces with Messaging access enabled.

What message types are included?

The workspace includes flows for one-off SMS, one-off email, bulk SMS, bulk email, campaign history and recurring messaging automations.

Can bulk audiences be filtered?

Yes. Bulk workflows use generated audiences, with filters for client activity such as visits, future appointments, services and products.

Are opt-outs respected?

Yes. Messaging workflows consider client contact details and opt-out settings before messages are sent.

Can campaigns be scheduled?

Yes. Bulk campaign review includes send timing controls, including immediate queueing or scheduling.

What about transactional bulk messages?

Transactional Bulk SMS and Transactional Bulk Email require platform approval before a workspace can use them.

MAKE ROOM FOR WHAT YOU DO BEST

Better contact.
More thoughtful client communication.

Start with one-off messages, then bring bulk campaigns and recurring automations into the same workspace.

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